Refund and Returns Policy

Welcome to Al-Kafeel Traders! We strive to provide high-quality medical equipment to our valued customers. However, we understand that there may be instances where you need to return a product or request a refund. This Refund and Returns Policy outlines the terms and conditions for such situations.

1. Returns

1.1 Eligibility for Returns:

• You may return a product within [X] days of receiving it.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Initiating a Return:

• To initiate a return, please contact our customer service team at [customer_service@email.com] or [customer service phone number]. Provide your order number and a detailed reason for the return.

1.3 Return Shipping:

• Customers are responsible for return shipping costs, unless the return is a result of our error (e.g., you received an incorrect or defective item).

1.4 Inspection and Approval:

• Once we receive the returned item, it will be inspected. If approved, a refund or replacement will be processed.

2. Refunds

2.1 Eligibility for Refunds:

• Refunds will be issued for eligible returns within [X] days of receiving the returned item.

2.2 Refund Process:

• Refunds will be processed to the original payment method used during the purchase.

2.3 Non-Refundable Items:

• Certain items, such as consumables or items explicitly marked as non-returnable, are not eligible for refunds.

3. Exchanges

3.1 Product Exchanges:

• If you receive a defective or damaged item, we will replace it with the same item. Please contact our customer service team to arrange an exchange.

4. Cancellations

4.1 Order Cancellations:

• You may cancel an order before it is shipped. Once the order is shipped, the return policy applies.

5. Contact Us

5.1 Customer Service:

• If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at [info@alkafeeltraders.com] or [customer service phone number].